Late Delivery Refund & Invoice Auditing Service

Every customer benefits from industry leading technology that offers ongoing vision into your carrier accounts and dynamic weekly reporting.’s best-in-class technology delivers the same solution for all of our customers (big and small) and our cloud-based service delivers real, confirmable “money back” to you through refunds and analytics to help
manage your shipping for extra savings.

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Late Delivery Refunds

We provide comprehensive FedEx and UPS late delivery refund recovery for businesses. Our solution will automatically recover refunds weekly for all late deliveries, in accordance with the terms and conditions of the carriers.

All late delivery refunds are credited directly into your FedEx and UPS accounts.

We do not handle or manage your money, as our mission is to ensure that you are credited for all late deliveries. Each delivery listed on your weekly report matches up to the adjustments on your carrier invoices – if we present a credit, you can confirm it on your carrier invoices; and through our executive summary reports and 24/7 online access to our cloud platform.

Our late delivery refund recovery service
will positively impact your bottom line!

Average late delivery shipment percentages for ground, air and international range from:


for Ground


for Express (air)


for International

24/7 online access to dynamic reporting and cost and control tools

Our solution not only offers weekly report audits of your shipping activity that saves you money each month on late deliveries, but provides 24/7 online access to some of the most advanced technology on the market for analytics that can provide increased operational efficiency and potential for additional savings for your business.

Each of our customers have access to their online weekly and monthly reports that go beyond what you would see on your carrier’s invoice. LateDeliveryRefund’s reports are interactive, dynamic and enable you to view your shipping activity across all carrier accounts. The cloud service platform provides detailed reports that allow you to analyze your shipping activity and offers additional cost and control tools to provide visibility into areas where you can obtain additional savings.

The 24/7 online access provides tools to:

  • Identify credits to your carrier account(s)
  • Void credits
  • View refunds listed by carrier account(s)
  • Provide logistic controls and claims management
  • View service type breakdown
  • Improve package management
  • Improve cost management
  • Identify address corrections
  • Obtain customs and weather delay notices
  • View integrated carrier exception report

Advanced Technology and Security

Every customer benefits from industry leading technology that offers ongoing vision into your carrier accounts and weekly refunding. Utilizing fully managed dedicated servers running state of the art RAID-5 file systems with 128 bit SSL encryption offers best-in-class, secure, data and server infrastructure to protect information and to maintain optimal performance and speed of our solution. In such, our data is always encrypted and never accessed by anyone else.

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