UPS Guarantee Service Refund Policy
Every UPS parcel shipment comes with a money-back guarantee if the attempted delivery of shipment was not with the specified times. The UPS late delivery refund policy is known as the Guaranteed Service Refund (GSR) and can be summarized with the following: assuming there are no exceptions (weather delays, address correction, etc.) every package is guaranteed to arrive on time or you as the shipper are owed a refund even if that package is 61-seconds late. However, you only have 15 days to claim a refund for a service delivery failure. If you miss this window to claim your express (air) and ground packages, you lose.
We recommend that you view the latest version of the service guide as details can change. Please refer to UPS.com for the current verbiage relating to UPS’s terms and conditions pertaining to its service and refund policy.